TRU Travel Co Frequently Asked Questions (FAQ)

  • We operate mainly around Australia, NZ and Asia. Most of our clients currently are on Australia’s East Coast travel route (Melbs to Cairns), with highlights including:

    • Sydney – iconic starting point for many backpackers

    • Byron Bay & Spot X – surf camps and beach culture

    • Fraser Island (K’Gari) – epic 4WD camping adventures

    • Airlie Beach & The Whitsundays – sailing tours like Atlantic Clipper, New Horizon, and Broomstick

    • Cairns – gateway to the Great Barrier Reef and adventure tours

    Book your FREE TRU Guru via ASK AN EXPERT for other options.

  • You can book directly through our website trutravelco.com, send us a message on WhatsApp, or book a FREE CONSULTATION if you’re already in Australia.

    What payment options are available?

    We accept:

    • Major credit/debit cards

    • PayPal

    • Payment plans for longer trips

    • Group discounts available (perfect for friends traveling together)

  • Yes! We understand plans change. Our cancellation and change policy varies by operator (e.g., Fraser Island tours vs Whitsundays sailing), but we’ll always do our best to reschedule you or offer flexible options. Email us at support@trutravelco.com for help.

  • Absolutely! TRU Travel Co specializes in tailor-made itineraries. Whether you want a 7-day surf trip or a 6-week Sydney–Cairns adventure, we’ll build the perfect plan for your budget and schedule.

  • Peak season (December–March and June–September) books out quickly. We recommend booking at least 4–6 weeks in advance to secure spots on Fraser Island and Whitsundays tours.

  • Yes. We regularly offer student discounts, group deals, and promo codes for popular tours. Ask us about current offers before you book!

  • What’s included in a Fraser Island (K’Gari) 4x4 tour?

    Depending on your tour operator (e.g., Drop Bear, Dingos, Pippies), most packages include:

    • 4WD vehicle hire

    • Ferry transfers

    • National park fees

    • Campsite or hostel accommodation

    • All main meals

    • Tour guide and safety briefing

    What’s included in a Whitsundays sailing trip?

    Typical inclusions:

    • 2–3 nights onboard a sailing yacht (Clipper, New Horizon, Broomstick, etc.)

    • All meals prepared onboard

    • Snorkeling gear

    • Visits to Whitehaven Beach and Hill Inlet Lookout

    • Water activities (paddle boards, diving, slides depending on the boat)

    Can I combine Fraser Island and Whitsundays in one package?

    Yes! Our most popular packages are combo deals that include Fraser + Whitsundays + extra stops (e.g., Byron Bay, Magnetic Island, Cairns). These often save you money compared to booking separately.

    Book your TRU consult expert for all inclusions, or find a tour via google on any of our competitors and we will provide the exact same but for less - your budget matters! Never settle for less.

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